Frequently Asked Questions
When should I call a moving company?
The earlier, the better. Even though the actual van schedule may not be made until a few days before your move, it's recommended to give your
moving company from three to four week's notice, if possible. The more time you can provide us, the more likely we will be able to meet your
preferred delivery schedule.
Do I need an estimate?
A Premier agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the
approximate cost of a move and the amount of van space your goods will occupy. Your Premier Moving agent will compute the approximate cost
and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved.
There is no charge for the estimate.
What is a binding estimate?
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed
necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from
a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up
to 30 days.
When is the best time to move?
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The
heaviest demands are placed on vans, equipment and personnel during these periods. However, Premier believes you should move when it is
most convenient for you.
How long does it take to move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the
direction and distance your shipment is traveling.
What is a tariff?
This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation
of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available
for your inspection upon request.
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made
for later billing).
Am I protected against loss or damage while my goods are in transit?
Yes, but how much protection you have and its cost to you depend upon the Premier "valuation" program you choose – Full-Value Coverage or
Released Rate Liability (60 cents per pound per article).
Released Rate Liability - Basic Coverage
With this type of valuation, Premier's maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of
the article or simply 60 cents per pound. This is the basic liability level and is provided at no charge.
Full-Value Coverage
Under this protection plan, if any article is lost, destroyed or damaged while under Premier's interstate authority, it will either 1) repair the article
to the extent necessary to restore it to the same condition as when it was received by Premier Moving, or pay you for the cost of such repairs; or
2) replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. An additional charge applies for this
option. Premier will determine the appropriate settlement method to be used.
Full-Value Coverage and deductible options are available in dollar increments to fit your needs at very attractive and affordable rates.
Can my possessions be stored temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Premier agent's warehouse
or storage. Premier agents throughout the US provide safe storage facilities for holding your goods until you're ready for them. However, you
are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.
When should I call a moving company?
The earlier, the better. Even though the actual van schedule may not be made until a few days before your move, it's recommended to give your
moving company from three to four week's notice, if possible. The more time you can provide us, the more likely we will be able to meet your
preferred delivery schedule.
Do I need an estimate?
A Premier agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the
approximate cost of a move and the amount of van space your goods will occupy. Your Premier Moving agent will compute the approximate cost
and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved.
There is no charge for the estimate.
What is a binding estimate?
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed
necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from
a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up
to 30 days.
When is the best time to move?
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The
heaviest demands are placed on vans, equipment and personnel during these periods. However, Premier believes you should move when it is
most convenient for you.
How long does it take to move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the
direction and distance your shipment is traveling.
What is a tariff?
This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation
of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available
for your inspection upon request.
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made
for later billing).
Am I protected against loss or damage while my goods are in transit?
Yes, but how much protection you have and its cost to you depend upon the Premier "valuation" program you choose – Full-Value Coverage or
Released Rate Liability (60 cents per pound per article).
Released Rate Liability - Basic Coverage
With this type of valuation, Premier's maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of
the article or simply 60 cents per pound. This is the basic liability level and is provided at no charge.
Full-Value Coverage
Under this protection plan, if any article is lost, destroyed or damaged while under Premier's interstate authority, it will either 1) repair the article
to the extent necessary to restore it to the same condition as when it was received by Premier Moving, or pay you for the cost of such repairs; or
2) replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. An additional charge applies for this
option. Premier will determine the appropriate settlement method to be used.
Full-Value Coverage and deductible options are available in dollar increments to fit your needs at very attractive and affordable rates.
Can my possessions be stored temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Premier agent's warehouse
or storage. Premier agents throughout the US provide safe storage facilities for holding your goods until you're ready for them. However, you
are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.
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